Technology for animal healthcare

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Hi, we're Vetter Software, Inc. We provide products and services that help veterinarians run their practices better, including our cloud practice management software and our customer community ("Services"). This document explains the terms that govern your use of our Services. You should also read our privacy policy, which describes how we handle information about you. By using our Services you agree to be bound by these terms and our privacy policy, so please read them carefully. These terms were last updated on August 1, 2016.

Using Our Services. If you're using our Services on behalf of a business, then you are agreeing to these Terms on behalf of that business, and you represent and warrant that you have the legal authority to bind that business (when we refer to "you" in this document, we're referring to you and that business). Please use our Services responsibly and according to these terms and any policy we make available to you through the Services. Don't try to undermine the security, integrity or availability of our Services. Don't sell, resell or lease our Services, reverse engineer our Services, or attempt to create a similar service based on our Services. You may only use our Services as permitted by these terms and by applicable laws, including applicable privacy laws, and you are responsible for obtaining and maintaining all consents required for you to use our Services. We may suspend providing our Services to you, or terminate your account immediately, if we suspect that you violated these terms. We are dedicated to continually improving our Services. To that end, we regularly change our Services, sometimes adding or removing functionality. We may add new limits to our Services at any time, but we will notify you of any new limit in advance.

Accounts and Administrators. You will need an account to use our Services. Your account may be assigned to you by an administrator. If your account is assigned to you, your administrator will be able to access or disable your account. You are responsible for keeping your account information accurate, safeguarding your password, and for actions taken using your account. If you learn of, or suspect, any unauthorized use of your password or account, please contact us or your administrator right away.

Content. You may upload or submit content to our Services only if you have the right to do so, and you are responsible for that content. You remain the owner of that content, but when you upload or submit it, you give us a worldwide, perpetual license to use, host, store, reproduce, modify, create derivative works, communicate, publish, publicly perform, publicly display and distribute that content, but only to operate, promote and improve our Services and to develop new products and services. This license continues even after you stop using our Services. We may not monitor content that is submitted or uploaded to our Services (so please don't assume that we do). If we do, we may remove or refuse to display any content that we believe violates these terms. Our Services may also include content that is not ours, or that was uploaded or submitted to our Services by other users. If you use or rely on this content, you do so at your own risk.

Protecting Your Content. We take reasonable measures to safeguard the security, confidentiality and integrity of our Services and the content you upload or submit to our Services, but we cannot guarantee that security, confidentiality or integrity. You must keep copies of all content you upload or submit to our Services.

Third Party Products and Services. Our Services may allow you to access and use third party products or services that we do not own or control. If you choose to access or use these third party products or services, you do so at your own risk, and you allow us to share your information and content with these third parties to enable them to provide the products, or perform the services, you requested. We do not endorse, support or warrant these products or services, and you agree to not hold us responsible for any loss or damage that you may suffer as a result of accessing or using these products or services.

Our Property and Your Feedback. Using our Services does not give you ownership of, or any right to (other than the right to use described in these terms), any of our or our licensors' intellectual property. Your feedback helps us to improve our Services and to develop new products and services. We are grateful for any feedback you choose to provide us, and we may freely use it without any obligation.

Payments. All payments are due in U.S. Dollars. Unless we agree otherwise in writing, we will charge your credit card at the beginning of each month starting on the day you make your purchase. Any purchase you make after your initial purchase will be automatically charged to your credit card on a monthly basis, and we will prorate the fees for partial months of service, to the extent applicable. We will continue to charge your credit card until you decide to stop using our Services. Our fees are exclusive of all taxes, and you are responsible for paying any tax applicable to your purchase. If your credit card is declined (or you otherwise fail to pay us), we may suspend your access to our Services, but we will notify you before we do.

Terminating Services. You may stop using our any or all of our Services at any time. If you do, we will not refund any fees that you prepaid. We may also stop providing our Services to you at any time. If we do, we will give you reasonable advance notice and a pro-rata refund of any fees you prepaid. If we discontinue our Services, or if you decide to stop using our Services, you may no longer use our Services, and where reasonably possible, we will give you an opportunity to retrieve or remove your content from our Services, or we will provide your content to you. These terms will automatically terminate when you stop using, or we discontinue, the Services.

Disclaimer. OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, WE DON'T MAKE ANY WARRANTY ABOUT OUR SERVICES, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT.

Indemnification. You agree to indemnify and hold us (and our employees, officers, directors and affiliates) harmless from and against any and all claims, damages, obligations, losses, liabilities, costs and expenses (including reasonable attorney's fees) arising out of a third party claim made or brought against us relating to: (i) your use of our Services in violation of these terms, (ii) any content that you upload or store in our Services, or (iii) any third party's use of our Services with your username and password.

Infringement Claims. If we believe our Services might infringe a third party's intellectual property rights, then we will, at our expense: (i) obtain the right for you to continue using our Services, (ii) provide replacement functionality that is non-infringing, or (iii) modify our Services so that they are no longer infringing. If we believe that none of these options are commercially reasonable, then we may terminate your access to our Services and provide you with a pro-rata refund of any prepaid fees after the date of termination. These remedies are your exclusive remedies, and our exclusive obligation, with respect to infringement claims.

Liability for Our Services. TO THE FULLEST EXTENT PERMITTED BY LAW, (I) WE WILL NOT BE RESPONSIBLE FOR ANY LOST PROFITS, REVENUES, DATA, LOSSES OR INDIRECT, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, EVEN IF WE KNEW OR SHOULD HAVE KNOWN THAT SUCH DAMAGES WERE POSSIBLE, AND (II) OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THESE TERMS IS LIMITED TO THE AMOUNT YOU PAID TO US TO USE OUR SERVICES DURING THE 12 MONTHS PRIOR TO THE EVENT GIVING RISE TO LIABILITY.

Support. If you experience a technical issue while using our Services that you are unable to resolve yourself, you may email us at support@vettersoftware.com or call us at +1 (844) 4-VETTER. We will respond to your request promptly.

Publicity. We're proud that you're our client, and we want the world to know it. You permit us to use your name and logo in our customer lists, promotional materials and in conversations. You do not give up any ownership rights in your name or logo, and if you no longer want us to use your name or logo in the future, please send us an email to let us know.

Miscellaneous. We may modify these terms at any time, so you should review these terms regularly. We'll highlight changes on this page. Changes will be effective immediately, but they will not apply retroactively. If you do not agree to the modified terms, you must stop using our Services. These terms govern our relationship with you - they do not create any third party beneficiary rights. Our failure to enforce any right does not mean that we are giving up any of our rights. Neither of us will be liable for a failure to perform our obligations (excluding obligations to pay fees) as a result of a condition that is outside of our reasonable control (such as a natural disaster, war or Internet disturbance). These terms (including our privacy policy) make up the entire agreement between us relating to our Services and your use of our Services. If a court decides that a portion of these terms is not enforceable, the rest of these terms will not be affected. These terms are governed by the laws of the State of California, excluding its conflict of laws rules. If there is a dispute between us, both of us agree to work together in good faith to try to resolve that dispute. All disputes relating to these terms or our Services be litigated exclusively in the federal or state courts of Santa Clara County, California, and we both consent to personal jurisdiction in those courts.

Your privacy matters to us. This policy explains what information we collect from you, how we use it and when we may disclose it. Please read this policy carefully. If you have any questions, please contact us. This policy was last updated on January 29, 2014.

What This Policy Covers
This policy applies to information that we collect from you when you use our services. It does not apply to the privacy practices of third parties, including third-party services that you may use as part of using our services (such as laboratory services). We are not responsible for the privacy policies of these third parties, and we encourage you to read and understand those privacy policies before using their services.

Information We Collect
We collect information in two ways - when you provide us information, and automatically when you use our services. We require that you provide us certain information so that we can create your account, including your name and email address. You also have the option of providing your photo, phone number and physical address. Our servers may also automatically collect information about your use of our services, including information about the device that you are using to access our services (including your operating system and hardware type), information about your use of our services (including your web requests, Internet Protocol address, browser type, browser language, and the date and time of your request) and information from cookies (or similar technologies) that may uniquely identify your browser or your account (more information about cookies is provided below). We do not knowingly collect any information from persons under the age of 13.

How We Use Information
We use the information we collect to provide, maintain, protect and improve our services, to develop new services, to respond to your requests for information, to contact you to inform you about our services (such as to let you know about changes), to enforce the terms that govern your use of our services and to protect ourselves and our clients. We use information we collect from cookies (or similar technologies) to manage and improve our services and your experience using our services. For example, we may use cookies to remember your preferences, to protect your data and to monitor the performance of our service.

When We May Share Information
We do not share your personal information with any third party, unless we have your permission to do so, we believe in good faith that we are required to do so by law, to enforce our terms of service (including to detect, prevent or address potential violations, fraud, security or technical issues) or to protect the rights, property, or personal safety of our employees, clients or the general public. We may share aggregated, non-personally identifiable information publicly to report trends, information about the general use of our services or to improve our services.

How We Protect Information We Collect
We make good faith efforts to protect our and our clients' data from unauthorized access, alteration, disclosure or destruction. We encrypt transmissions of information using SSL. We review our information collection, storage and processing practices regularly. We also restrict access to personal information to our employees and contractors who need to know this information in order to help us provide our services. Any employee or contractor who has access to personal information is bound by confidentiality obligations, and may be disciplined or terminated if he or she violates these obligations. However, although we make good faith efforts to store information in a secure operating environment that is not available to the public, we cannot guarantee complete security.

Accessing and Updating Your Personal Information
Whenever you use our services, you will have the ability to update your personal information through the services. If you do not use our services, but have provided us with your personal information for some other reason (such as to receive our newsletter), you may contact us to request that your information be updated or deleted. We will delete your information from our services when you stop accessing our services, or within a reasonable time after your request.

Information Processed on Behalf of our Clients
We host and process certain types of personal information on behalf of our clients that is collected by our clients about individuals, including name, email address, phone number, address, preferences and transaction history. We use this information to provide our services to our clients. We have no direct relationship with the individuals whose personal data we process on behalf of our clients, but we work with our clients to help them provide notice to these individuals concerning the purpose for which personal information is collected, and to assist our clients in providing these individuals with access to their personal information in order to correct, amend, or delete their information. We retain personal information that we process on behalf of our client for as long as needed to provide our services to that client. We also retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. If our client requests that we delete this information, we will do so promptly.

Changes
We may modify this policy occasionally, so you should review this policy regularly. We'll highlight changes on this page. Changes will be effective immediately, but they will not apply retroactively. We will not reduce your rights under this policy without your consent.